Last Updated: March 12, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Goitom Connections ("Company", "we", "us", "our") regarding your use of:
By creating an account or using Gezana, you acknowledge that you have read, understood, and agree to be bound by these Terms.
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use Gezana. We do not permit minors to create accounts.
When creating an account, you agree to:
We reserve the right to suspend or terminate accounts that:
Gezana provides VoIP call termination services, enabling users to make international calls to Eritrea using internet connectivity. Our service is provided "as-is" without warranties.
CRITICAL: Gezana does NOT connect to emergency services (911, 112, etc.). For emergencies, always use a traditional telephone or contact local emergency services directly.
Gezana is designed exclusively for personal, lawful international calling to Eritrea. You agree to use this service only for its stated purpose and in compliance with all applicable laws. Any use that deviates from this intended purpose, including but not limited to commercial reselling, automated system abuse, call center operations, or any form of telecommunications arbitrage, is strictly prohibited.
We monitor usage patterns to ensure the service is used as intended. Misuse will result in immediate account suspension and potential legal action.
You agree NOT to use Gezana for:
Rates, plans, and pricing are posted on our website and in-app. We reserve the right to modify pricing with 30 days' written notice. Usage is charged based on rates in effect at the time of the call.
We accept payments via Stripe, PayPal, and other payment processors. By providing payment information, you authorize us to charge your account.
If payment fails, your service may be suspended. We will attempt to re-bill within 3-5 business days. Multiple failed payments may result in account termination.
All content, code, trademarks, logos, and intellectual property in Gezana are owned by Goitom Connections or our licensors. You may not:
Gezana is provided "AS-IS" and "AS-AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.
Our total liability to you shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100 USD, whichever is less.
We are NOT liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption, even if advised of possibility.
We are not responsible for actions, content, or services of third-party carriers, payment processors, or networks used to deliver calls.
While we strive for 99.5% uptime, we do not guarantee continuous, uninterrupted, or error-free service. Maintenance windows and network issues may cause temporary outages.
Call quality depends on your internet connection and network conditions. We cannot guarantee crystal-clear audio or consistent performance.
Users are responsible for understanding and complying with all telecommunications laws in their jurisdiction, including call recording consent requirements.
Our use of your information is governed by our Privacy Policy. By using Gezana, you consent to our privacy practices.
We actively monitor all accounts for suspicious, fraudulent, or abusive activity. We employ automated systems and manual review to detect irregular usage patterns, including but not limited to:
We reserve the absolute right to immediately block, suspend, or terminate any account suspected of violating these Terms or engaging in suspicious activity. This action requires no advance notice and may be taken:
Upon suspension, your access to the service ends immediately, and no refunds or credits will be issued regardless of your remaining balance. We will not restore access to blocked accounts.
Upon termination or suspension, your account and call history will be deactivated. Unused credits forfeit and will not be refunded. We may retain records for legal compliance, fraud investigation, and law enforcement cooperation.
You retain ownership of content you create (feedback, reviews). By submitting to us, you grant us a royalty-free license to use, modify, and distribute it.
You agree to indemnify and hold harmless Goitom Connections from any claims, damages, or costs arising from:
You are solely responsible for any damage, harm, loss, or liability caused by your use of Gezana, including:
Even if we could have prevented damage, you remain fully liable for misuse of our service. We may pursue legal action to recover losses resulting from your violation of these Terms.
We may update these Terms at any time. Continued use after changes constitute acceptance. Material changes will be notified in-app or via email.
These Terms are governed by the laws applicable to digital services and telecommunications in jurisdictions where users reside, with international best practices applied.
Before litigation, disputes will be attempted to be resolved through negotiation. If unresolved, disputes shall be subject to arbitration or mediation as available.
You agree not to bring or participate in any class action or representative proceedings against us.
If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, with other provisions remaining in full force.
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Goitom Connections regarding Gezana. Any prior understandings are superseded.
For questions or disputes regarding these Terms, contact us at:
Email: admin@gezana.app
Company: Goitom Connections
Service: Gezana VoIP Platform
We will respond to your inquiry within 14 business days and work to resolve any issues fairly.
Last Updated: March 12, 2026
Thank you for using Gezana. We appreciate your business and trust.