Terms of Service

Last Updated: March 12, 2026

1. Agreement & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Goitom Connections ("Company", "we", "us", "our") regarding your use of:

• The Gezana mobile application (iOS & Android)
• Our website and related services
• All VoIP call termination and related services

By creating an account or using Gezana, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use Gezana. We do not permit minors to create accounts.

2.2 Account Information

When creating an account, you agree to:

• Provide accurate, complete, and truthful information
• Keep your password confidential and secure
• Notify us immediately of unauthorized access or breach
• Accept responsibility for all activities under your account

2.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Are inactive for 12 consecutive months
• Are used to harass, abuse, or spam others

3. Service Description & Limitations

3.1 Service Overview

Gezana provides VoIP call termination services, enabling users to make international calls to Eritrea using internet connectivity. Our service is provided "as-is" without warranties.

3.2 Service Limitations

• Depends on stable internet connection (WiFi or mobile data)
• Call quality varies by network conditions
• Emergency services (911, etc.) are not supported; always use traditional emergency services
• Service may be temporarily unavailable for maintenance
• Not responsible for third-party telecom network failures

3.3 No Emergency Services

CRITICAL: Gezana does NOT connect to emergency services (911, 112, etc.). For emergencies, always use a traditional telephone or contact local emergency services directly.

4. Acceptable Use Policy

You agree NOT to use Gezana for:

• Illegal activities or violating any law or regulation
• Harassment, abuse, threatening, or defamatory communications
• Spam, unsolicited marketing, or telemarketing calls
• Fraud, deception, or impersonation
• Accessing or modifying our systems without authorization
• Reverse-engineering, decompiling, or attacking our infrastructure
• Violating intellectual property rights
• Reselling services or commercial use without license
• Recording calls without proper consent (varies by jurisdiction)
• Any activity that damages, disables, or overburdens our systems

5. Billing & Payment Terms

5.1 Pricing

Rates, plans, and pricing are posted on our website and in-app. We reserve the right to modify pricing with 30 days' written notice. Usage is charged based on rates in effect at the time of the call.

5.2 Billing Accuracy

• Charges are calculated based on call duration in minutes
• Only calls that reach ACTIVE state (callee answers) are charged
• Missed calls or failed connections are not charged
• Billing occurs automatically based on your selected payment method

5.3 Payment Methods

We accept payments via Stripe, PayPal, and other payment processors. By providing payment information, you authorize us to charge your account.

5.4 Refunds & Credits

• Unused service credits expire after 12 months
• Refunds are granted only for verified billing errors
• To request refunds, contact admin@gezana.app within 30 days of the charge
• We reserve the right to decline refund requests

5.5 Failed Payments

If payment fails, your service may be suspended. We will attempt to re-bill within 3-5 business days. Multiple failed payments may result in account termination.

6. Intellectual Property Rights

All content, code, trademarks, logos, and intellectual property in Gezana are owned by Goitom Connections or our licensors. You may not:

• Copy, modify, or create derivative works
• Distribute, sublicense, or resell our services
• Remove copyright notices or proprietary markings
• Use our brand without written permission

7. Limitation of Liability

7.1 No Warranty

Gezana is provided "AS-IS" and "AS-AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.

7.2 Liability Cap

Our total liability to you shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100 USD, whichever is less.

7.3 Excluded Damages

We are NOT liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption, even if advised of possibility.

7.4 Third-Party Liability

We are not responsible for actions, content, or services of third-party carriers, payment processors, or networks used to deliver calls.

8. Disclaimers

8.1 Service Availability

While we strive for 99.5% uptime, we do not guarantee continuous, uninterrupted, or error-free service. Maintenance windows and network issues may cause temporary outages.

8.2 Call Quality

Call quality depends on your internet connection and network conditions. We cannot guarantee crystal-clear audio or consistent performance.

8.3 Regulatory Compliance

Users are responsible for understanding and complying with all telecommunications laws in their jurisdiction, including call recording consent requirements.

9. Privacy & Data

Our use of your information is governed by our Privacy Policy. By using Gezana, you consent to our privacy practices.

10. Suspension & Termination

10.1 We May Suspend/Terminate If:

• You violate these Terms
• We suspect fraudulent activity
• You engage in illegal use
• Payment is not received
• You harass our staff or other users

10.2 Termination Effects

Upon termination, your account and call history will be deactivated. Unused credits forfeit and will not be refunded.

11. User-Generated Content

You retain ownership of content you create (feedback, reviews). By submitting to us, you grant us a royalty-free license to use, modify, and distribute it.

12. Indemnification

You agree to indemnify and hold harmless Goitom Connections from any claims, damages, or costs arising from:

• Your violation of these Terms
• Your misuse of Gezana
• Your infringement of third-party rights

13. Modifications to Terms

We may update these Terms at any time. Continued use after changes constitute acceptance. Material changes will be notified in-app or via email.

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws applicable to digital services and telecommunications in jurisdictions where users reside, with international best practices applied.

14.2 Dispute Resolution

Before litigation, disputes will be attempted to be resolved through negotiation. If unresolved, disputes shall be subject to arbitration or mediation as available.

14.3 Class Action Waiver

You agree not to bring or participate in any class action or representative proceedings against us.

15. Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, with other provisions remaining in full force.

16. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Goitom Connections regarding Gezana. Any prior understandings are superseded.

17. Contact & Support

Last Updated: March 12, 2026
Thank you for using Gezana. We appreciate your business and trust.