Privacy Policy

Last Updated: March 12, 2026

1. Introduction

Goitom Connections ("we," "us," "our," or "Company") operates the Gezana application and website. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains our privacy practices and how we handle your personal information.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Account Registration: Name, phone number, email address, password
• Payment Information: Billing address, payment method details (processed securely via Stripe, PayPal, or other payment processors)
• Profile Information: Photo, user preferences, language settings
• Customer Support: Communications, feedback, and support requests

2.2 Information Collected Automatically

• Call Metadata: Phone numbers called, date, time, and duration of calls
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, interaction patterns, and app performance metrics
• Location Information: Approximate location (if permissions granted)
• IP Address and Logs: Server logs for security and analytics

2.3 Information from Third Parties

• Payment processors for transaction verification
• Analytics services for usage insights
• Communication service providers for call routing

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Enabling VoIP calls, processing payments, and managing your account
• Billing & Accounting: Tracking usage, calculating charges, and generating invoices
• Customer Support: Responding to inquiries, troubleshooting issues, and improving service
• Security: Detecting fraud, preventing misuse, and protecting your account
• Communication: Sending service updates, promotional offers, and important notices
• Analytics: Understanding user behavior to improve our service
• Legal Compliance: Meeting regulatory requirements and legal obligations

4. Data Security

Encryption: All communication between your device and our servers uses industry-standard TLS/SSL encryption. Call content is protected with end-to-end encryption.

Data Storage: We implement secure data storage practices, including access controls, firewalls, and regular security audits.

Payment Security: Payment information is never stored on our servers and is processed by PCI DSS-compliant third parties (Stripe, PayPal).

No Guarantees: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

• Call Records: Retained for 90 days for billing and support purposes
• Payment Data: Retained as required by law (typically 7 years for tax/audit purposes)
• Account Information: Retained until account deletion, then securely destroyed within 30 days
• Support Communications: Retained for 12 months for reference

6. Sharing of Information

We do NOT sell your personal information. However, we may share information in these circumstances:

• Service Providers: Payment processors, cloud hosting, analytics (under confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Fraud Prevention: When necessary to prevent fraud or protect platform security
• Business Transfer: In case of merger, acquisition, or asset sale (with notice)

7. Your Rights & Choices

7.1 Access & Portability

You have the right to request a copy of your personal data held by us in a portable format.

7.2 Correction

You can update or correct inaccurate information in your account settings anytime.

7.3 Deletion

You may request deletion of your account and associated data. We will delete personal information within 30 days, except where retention is required by law.

7.4 Opt-Out of Communications

You can opt out of marketing emails by clicking "Unsubscribe" in any email. Service-related notifications cannot be disabled as they are essential.

7.5 Cookie Management

You can disable cookies in your browser settings, though this may affect functionality.

8. Children's Privacy

Gezana is not intended for users under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately. Parents/guardians may contact us at admin@gezana.app to report underage use.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using Gezana, you consent to such transfers.

10. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. Types include:

• Essential Cookies: Necessary for app functionality
• Analytics Cookies: Track usage to improve service
• Marketing Cookies: For targeted communications (with consent)

11. Third-Party Services

Our app integrates with third-party services (payment processors, analytics, SMS providers). These services have their own privacy policies. We are not responsible for their practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective 14 days after posting. Continued use of Gezana after changes constitute acceptance of the updated policy.

13. Data Protection Officer & Compliance

Goitom Connections is committed to complying with applicable data protection regulations including GDPR principles, even though we may not be subject to GDPR enforcement.

14. Contact Us

This Privacy Policy is designed to be transparent and fair. We value your trust and are committed to protecting your privacy.